FAQ
COUNTRY ESSENCE - CUSTOMER FAQ GUIDE
TALLOW BASICS
Q: What is tallow and why is it good for skin?
A: Our tallow is organic, locally-sourced dry Angus aged beef fat that's carefully rendered in-house. Tallow is rich in vitamins A, D, E, and K, which are essential for skin health. Its molecular structure is similar to our skin's natural oils, making it exceptionally nourishing and easily absorbed.
Q: Is tallow safe for sensitive skin?
A: Yes! Our tallow-based products are particularly gentle and suitable for sensitive skin. We source our tallow from organic, grass-fed cattle and combine it with minimal, natural ingredients. Many customers with sensitive skin report excellent results with our products.
SHIPPING & ORDERS
Q: What are your shipping options?
A: We offer free shipping on all orders over $50. Local pickup is available in Cumberland, RI. Standard shipping typically takes 3-8 business days. We carefully package all products to ensure they arrive in perfect condition.
Q: Do you offer international shipping?
A: Currently, we focus on serving our US customers to ensure the highest quality service and product freshness. We'll announce any changes to our shipping policy through our newsletter and social media channels.
INGREDIENTS & QUALITY
Q: Where do you source your ingredients?
A: Our tallow is sourced from organic, locally-raised Angus cattle. We carefully render the tallow in-house to ensure the highest quality. All additional ingredients are organic and carefully selected to complement the nourishing properties of tallow.
Q: Are your products natural and chemical-free?
A: Yes, we pride ourselves on using only natural, organic ingredients. Our products are free from synthetic preservatives, artificial fragrances, and harmful chemicals. We use essential oils for natural fragrance and organic herbs for additional therapeutic benefits.
PRODUCT STORAGE & SHELF LIFE
Q: How should I store my products?
A: Store all products in a cool, dry place away from direct sunlight. Tallow-based products are stable at room temperature but may soften in warm conditions. If this occurs, simply refrigerate briefly to restore original consistency.
Q. What is the shelf life on my products?
A: Shelf life is 8-12 months